FAQs

Have a question we haven’t answered below? Please send it to info@facesofloss.com and we’ll get back to you as soon as we can!

1. How do I contact Faces of Loss, Faces of Hope?

Kristin Cook, Founder/Director: Kristin@facesofloss.com

Andrea Morton, Co-Director: Andrea@facesofloss.com

General information/questions: Info@facesofloss.com

Story submissions: Story@facesofloss.com

Our mailing address is:

Faces of Loss, Faces of Hope

PO Box 26131

Minneapolis, MN 55426

2. What is Faces of Loss, Faces of Hope?

Faces of Loss, Faces of Hope is a national 501(c)(3) nonprofit public charity that was started in July of 2010, as a place for survivors of miscarriage, stillbirth, and infant loss to come together, share their stories and their faces, connect with others who have been through similar experiences, feel “normal,” and know they are not alone.

At Faces you’ll find hundreds of real stories of pregnancy/infant loss, categorized and searchable by subject and keyword, a blog directory, helpful resources, including an area specifically for friends and family, ways to get involved in making a difference, and more.

3. Who runs Faces of Loss, Faces of Hope?

Faces of Loss, Faces of Hope is a collaborative effort, run by a team of “babyloss” moms, as well as friends and supporters of those who have lost a child. Kristin Cook is the Founder and Director of Faces; you can meet our other team members here.

4. How can I donate to Faces of Loss?

To make an easy online donation to Faces of Loss, please click here.

You can also mail checks to:

Faces of Loss, Faces of Hope

PO Box 26131

Minneapolis, MN 55426

5. Where will my donation go

At this time, Faces of Loss has no paid staff, so 100% of your donation will go directly into helping us cover the costs of running the site and getting resources out to hospitals and clinics. Donations are tax-deductible and will be used to:

  • Cover printing and shipping costs so we can get informational postcards and grief support booklets out to hospitals and clinics, and into the hands of women who experience a loss;
  • Allow us to run our Face2Face Friendship Groups program, which currently has over 100 groups across the US and abroad;
  • Keep our website up and running;
  • And more

6. I am a friend or family member of someone who recently lost a baby; can you tell me how I can help them?

Absolutely! A good place to start is by reading this article. There is more information and a list of resources for family and friends here.

7. I want to be more involved with Faces of Loss; what can I do to help?

Faces of Loss is a grassroots effort, and we rely on our supporters to help spread the word of this resource. You can sign up to distribute Faces postcards to your local hospital or clinic [click here for request form], send in a story submission to your local news station or newspaper [click here to download story submission template], or simply share the link to our site on your blog, facebook page, or other social media site.

We are also accepting applications for Face2Face Friendship Group Leaders. More information about this opportunity can be found here.

Open volunteer Team Member positions are listed here.

8.) I am interested in featuring/interviewing Faces of Loss for my blog/book/show. Who do I contact?

For all media inquiries, please contact Kristin at Kristin@facesofloss.com

9.) Where can I order Faces of Loss postcards?

Click here for the request form.

10.) How do I submit my story for inclusion on this site?

Click here for instructions on submitting your story.

11.) How do I stay informed on what’s happening with Faces?

Click here to subscribe to our official member’s mailing list. We’ll keep you in the loop, and also send you our e-newsletter. You can sign up as a babyloss parent, a family/friend/supporter, or professional.

12.) Is Faces of Loss, Faces of Hope a non-profit?

Yes! Faces of Loss, Faces of Hope, inc is recognized by the IRS as a 501(c)(3) national nonprofit public charity.

13.) How do I find stories like my own? How do I find stories written by parents in my home state?

You can use the ‘Browse by Subject’ pull-down menu on the right-hand side of the site to find stories with similar keywords, locations, and dates as your own, or use the search bar at the top of the site.

14.) I want Faces of Loss, Faces of Hope to help me promote my website, business, or help me raise funding for a cause related to pregnancy/infant loss; is this possible?

Anyone is welcome to post relevant information on our public facebook page (but please, no over-posting/spamming!). If you run a business or organization that deals with pregnancy/infant loss, you may also request that it be added to our resource listing. If you would like to discuss a more official partnership, please contact Kristin at kristin@facesofloss.com.

15.) Comment policy:

All comments are moderated. Comments that we find to be in any way hurtful or judgemental to the author will be deleted. We use spam filters, so please don’t even bother with the spam!

About Pregnancy/Infant Loss:

1.) I’m feeling like I can’t go on. Is that normal?

While it is normal to feel like life is not worth living after you’ve lost a child, if you need to speak with a grief counselor, please contact First Candle at 1-800-221-7437 (available 24/7.)

A grief counselor or therapist may be able to help you work through your intense feelings. You can also feel free to contact any of the women featured on this site; they are hear to listen and have experienced the feelings you are experiencing right now.

2.) Where can I find a local in-person support group?

We are in the process of setting up local Face2Face Friendship Groups, which you can out more about here; our Groups Directory can be found hereShare also has a wonderful listing of local support groups; so does The Compassionate Friends.

3.) Is there something I can send my friends/family, to help them understand how I’m feeling?

Here are a couple good articles to forward to your friends and family: Healing Hearts article, March of Dimes article

You may also want to send them to our blog directory; many feature posts that wonderfully articulate the feelings we all experience when losing a child.

4.) Are there places my partner can go for support?

There are a couple good places you may want to send your husband or significant other that are written from the male perspective, including Elm City Dad and Grieving Dads Project.

5.) What is Stillbirth?
Stillbirth occurs when a baby is born not alive, after the 6th month of pregnancy. You can read more about stillbirth here.

6.) What is Miscarriage?

Miscarriage occurs when a baby dies before the 20th week of pregnancy. You can read more about miscarriage here.


7.) What is infant loss?

Infant loss occurs when a baby dies after birth. You can read more about infant loss here.

Disclaimer (the fine print):

The information contained in this website is for general information purposes only. The information is provided by Faces of Loss and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Faces of Loss. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Faces of Loss takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Blog Archive

Graphic Design by


© 2011 Faces of Loss, Faces of Hope | PO Box 26131 | Minneapolis, MN 55426 | Contact Us